Thank you for shopping at GlutenFreeMarket.ae. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
1. Shipping Options and Rates
We offer various shipping options to meet your needs. The available shipping options and rates will be displayed at checkout. Shipping rates are calculated based on the following factors:
We may offer free shipping promotions for orders that meet certain criteria. Please check our website or promotional materials for details on current free shipping offers.
2. Shipping Destinations
We currently ship to addresses within the UAE and Gulf region. We do not ship to P.O. boxes or APO/FPO addresses. Please ensure that you provide a valid and accurate shipping address at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
3. Order Processing Time
Orders are typically processed within [number] business days of receiving payment. Processing time may vary depending on product availability, order volume, and other factors. You will receive a notification once your order has been processed and is ready for shipment.
4. Estimated Delivery Time
The estimated delivery time depends on the shipping method selected and the shipping destination. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.
5. Shipping Carriers
We use reputable shipping carriers to deliver your orders. The specific carrier used for your order will depend on the shipping method selected and the shipping destination. You will receive a tracking number once your order has been shipped, allowing you to track the progress of your delivery.
6. Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email. Please allow [number] hours for the tracking information to become available. If you have any issues tracking your order, please contact our customer support team at [insert contact information].
7. Shipping Restrictions
Certain products may be subject to shipping restrictions due to their nature or destination. These restrictions will be noted on the product page and at checkout. We comply with all applicable laws and regulations regarding the shipment of restricted items.
8. Delivery Issues
If you experience any issues with your delivery, such as a lost or damaged package, please contact our customer support team at [insert contact information] within [number] days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as quickly as possible.
9. Customs and Import Duties
For international orders, you may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are your responsibility and are not included in the purchase price or shipping costs. Please check with your local customs office for information on import duties and taxes.
10. Changes to This Policy
We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
11. Contact Information
If you have any questions or concerns about our shipping policy, please contact us at [insert contact information].
