Refund and Return Policy

Thank you for shopping at GlutenFreeMarket.ae. We strive to ensure your satisfaction with every purchase. Please read this policy carefully to understand our guidelines for refunds and returns.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in the same condition that you received it.
• The item must be in its original packaging.
• You must initiate the return within [number] days of receiving your order.
• You must provide a valid proof of purchase, such as an order confirmation or receipt.

Certain items are not eligible for return, including:

• Perishable goods such as fresh baked goods, produce, and dairy products.
• Personal care items.
• Items that have been opened or used.
• Sale items or discounted items (unless otherwise specified).

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team at [insert contact information] within [number] days of receiving your order.
• Provide your order number, a description of the item you wish to return, and the reason for the return.
• Our customer support team will review your request and provide you with instructions on how to proceed.

3. Return Shipping

If your return is approved, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure that we receive your return. We are not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund within [number] business days. The refund will be issued to the original payment method used for the purchase.

5. Refunds

If your return is approved, you will receive a refund for the purchase price of the item, excluding any shipping costs. Please note that it may take some time for your bank or credit card company to process the refund and post it to your account.

6. Exchanges

We do not currently offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [insert contact information] within [number] days of receiving your order. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

8. Non-Returnable Items

As mentioned in Section 1, certain items are non-returnable. These items include perishable goods, personal care items, opened or used items, and sale items (unless otherwise specified). Please ensure that you carefully review your order before making a purchase.

9. Changes to This Policy

We reserve the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

10. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us at [insert contact information].